About us
Flooded Basement Cleanup in Rochester and Monroe County
Frank Sullivan
Owner · Since more tha
Our Story
Flooded Basement Cleanup in Rochester and Monroe County
Frank Sullivan founded Basement Recovery Experts to handle the specific demands of water damage in Rochester's older housing stock. Operating from the base at 260 E Main St, the company focuses on Flooded Basement Cleanup and Basement Water Extraction across neighborhoods like Park Avenue, East Avenue, and Charlotte, as well as nearby Brighton, Irondequoit, and Pittsford.
Monroe County's humid continental climate brings heavy snow loads each winter that melt into saturated soils and overwhelm aging foundations common throughout the city. Properties near High Falls or the Rochester Public Market often sit on terrain where groundwater moves quickly after thaws, requiring fast extraction to prevent further structural issues.
The team responds directly to calls during posted hours and works job by job to remove standing water, dry affected materials, and restore access without unnecessary delays. Owner Frank Sullivan keeps the focus on clear communication and visible results that homeowners in East Avenue or George Eastman Museum areas can inspect themselves.
After my own basement took on water from snowmelt in the Park Avenue neighborhood, I started Basement Recovery Experts to handle flooded basement cleanup across Monroe County. Growing up near the Rochester Public Market and High Falls, I learned how the humid continental climate and cold snowy winters hit older housing stock hardest in spots like East Avenue and Charlotte, plus nearby Brighton, Irondequoit, and Pittsford, where tight lots and older foundations make basement water extraction slower and more involved. We stay owner-operated at 260 E Main St with hours Mon–Fri 8am–6pm and Sat 9am–2pm.
- Owner Frank Sullivan oversees every Flooded Basement Cleanup from the 260 E Main St location
- Service covers Rochester plus Brighton, Irondequoit, Pittsford, and all of Monroe County
- Hours allow scheduling Monday through Friday 8am to 6pm and Saturday 9am to 2pm
- Work accounts for cold snowy winters that repeatedly push water into older Rochester basements
- Extraction methods match the soil and foundation conditions found near High Falls and the Rochester Public Market
Credentials & guarantees
- ✓Based at 260 E Main St, Rochester, NY 14604
- ✓Open Mon–Fri 8am–6pm, Sat 9am–2pm
Our guarantee
Upfront pricing and workmanship you can inspect on every flooded basement cleanup job across Monroe County neighborhoods like Park Avenue, East Avenue, and Charlotte, plus nearby Brighton, Irondequoit, and Pittsford.
What Rochester, NY Customers Say
“A burst pipe flooded our basement storage area in Brighton with six inches of water. Basement Recovery Experts pumped everything out the same afternoon, placed dehumidifiers and air movers, and returned daily to check readings until moisture levels dropped below 12 percent. No mold appeared and we kept all our holiday decorations.”
“Heavy overnight rain sent water through the foundation wall into our Irondequoit laundry room. The crew extracted the water, removed the wet carpet pad, treated the concrete with an antimicrobial, and ran drying equipment for two days. The floor dried evenly and we avoided any musty smell.”
“Our sump pump failed during a spring thaw and water covered the finished basement floor in Henrietta. They arrived quickly, vacuumed the water, dried the subfloor with targeted fans, and helped move furniture to prevent staining. The space was ready for use again within seventy-two hours.”